FAQ

Q: How do you pronounce miessence® ?

A: The correct pronunciation of Miessence® is “MY–ESSENCE”.

Q: Why do some of the miessence® products contain alcohol?

A: Herbs and flowers are the core of Miessence® Skin and Personal Care formulations and alcohol is used to extract plant materials. The alcohol used is of the highest food quality standard-primarily derived from fruits, potatoes and occasionally grain. The percentage of alcohol used does not approach a concentration that would be considered harmful in any way; it is not drying to the skin. Alcohol carries active plant extracts into the skin. A natural emulsifier and stabilizer; alcohol acts as a preservative.

Q: Can you tell me about the CO2 extracts of carrot and calendula? 

A: Super critical fluid extraction (or CO2 extraction as it is also known) is a highly technical process by which CO2 is liquefied under pressure. This liquid then acts as the solvent in extracting compounds (e.g. oleoresins, essential oils, flavours) from a product. This method of extraction has numerous advantages:

  • No solvent residues.
  • Selectivity – solvent power and selectivity is readily adjustable by small changes in process conditions, allowing more than one extract product.
  • CO2 is acceptable as a food grade “solvent”.
  • Low temperature processing means sensitive products do not deteriorate.
  • Gentle extraction process.
  • High quality separation that eliminates the need to remove solvent and other residues by further processing

Q: Why do your products have an expiration date?

A: Although not required by law for products with a shelf life longer than two and a half years, ONE Group provides this information as a guideline for freshness.

Q: Why are two of the products (Herbal Shampoo, and Body Wash) only 73% organic?

A: To be certified organic, 95% of the ingredients must be certified organic. Currently, the “foaming agent” is not and it makes up about 27% of the product. The “foaming agent” we use is “polyglucose”. Coco polyglucose is a “non-ionic surfactant” (foaming agent) synthesised from coconut and glucose from corn. Polyglucose has excellent dermatological compatibility. It is very mild on the skin. Based on the Duhring Chamber Test it has the lowest irritation score of all common surfactants tested. It is free from ethylene oxide, which can cause nitrosamine contamination, and free from preservatives. It also has a very low environmental impact due to: 1. High bio-degradability – It breaks down readily. 2. High eco-toxicological compatibility – It doesn’t harm the environment if released. 3. It is manufactured from completely renewable vegetable raw materials. It is very good, however it is still not certified organic. ONE Group will do better. They are working on replacing it with a certified organic “foaming agent” of similar functionality, but it takes time. Rest assured that as soon as they have a certified organic replacement that works, they will introduce it.

Q: Do you send products to other cities in Ukraine / Russia?

A: Yes, we deliver product is carried out in different cities of Ukraine and Russia with the transport companies’ Ukrposhta “,” Autolux “,” Gunsel”,”New Mail “, etc.

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